Last updated: August 2026
At S.O.S Sports Therapy, your privacy and the security of your personal information are important. This Privacy Policy explains what information is collected, why it is required, how it is used and stored, and your rights regarding your personal information.
When you contact S.O.S Sports Therapy, book an appointment or receive treatment, we may collect:
Your name and contact details
Date of birth
Emergency contact details
Appointment and booking information
Relevant health and medical information
Current and previous injuries or areas of concern
Relevant medication and allergy information
Information provided during pre-screening and consultation
Assessment findings, including movement or range of motion assessments where appropriate
Treatment plans and treatment records
Information relating to your response to treatment
Relevant communications between you and S.O.S Sports Therapy
Payment and transaction information where applicable
Health information is considered special category personal data and is handled with additional care.
Information may be collected through:
Electronic pre-screening forms completed before your appointment
Your initial consultation and assessment
Ongoing treatment and maintenance records
Contact through the S.O.S Sports Therapy website, email, telephone or other communication methods
Information you provide directly during your appointments
Pre-screening information is used to identify anything that may need to be discussed before your appointment and to help determine whether treatment may be appropriate.
Further information may be collected during your consultation and subsequent appointments where it is relevant to your assessment, treatment and ongoing care.
Your information may be used to:
Arrange and manage appointments
Communicate with you regarding your appointments and treatment
Assess whether massage treatment is appropriate and safe for you
Identify potential precautions or contraindications to treatment
Plan and provide treatment appropriate to your individual needs
Monitor your progress and response to treatment
Maintain appropriate consultation, assessment and treatment records
Process payments and maintain necessary business records
Meet relevant professional, insurance, legal and regulatory obligations
S.O.S Sports Therapy aims to collect only information that is relevant and reasonably necessary for these purposes.
Providing massage therapy may require information about your health, medical history, medication, injuries and other factors that could affect treatment.
This information is used to help determine whether treatment can safely proceed, whether treatment should be adapted or postponed, or whether further information or appropriate medical advice may be required.
Health information will only be collected and used where relevant to your treatment and associated professional responsibilities.
Where explicit consent is relied upon for the processing of health information, this will be requested separately and clearly.
Consent to the collection and use of health information is separate from your consent to receive massage treatment.
Electronic pre-screening, consultation, assessment and ongoing treatment records are stored within the S.O.S Sports Therapy business Google Drive account.
Appropriate security measures, including password-protected account access, are used to help protect your information and restrict unauthorised access.
Information submitted electronically through the S.O.S Sports Therapy website may also be temporarily processed or stored by the website or form provider before being transferred to the S.O.S Sports Therapy record system.
Access to client records is restricted to those who have a legitimate need to access the information.
S.O.S Sports Therapy does not sell your personal or health information.
Your information will not normally be shared with another person or organisation unless there is an appropriate reason to do so.
Information may be shared where:
You have requested or authorised this
It is necessary to provide or administer a service you have requested
A service provider processes information on behalf of S.O.S Sports Therapy
There is a legal or regulatory requirement to disclose information
Disclosure is necessary to protect someone's vital interests
Where appropriate, only the information necessary for that purpose will be shared.
Personal information, consultation records and treatment records will be retained only for as long as reasonably necessary for the purposes for which they were collected and to meet applicable professional, insurance, legal and regulatory requirements.
Records will be reviewed periodically and securely deleted when they are no longer required.
You are encouraged to inform S.O.S Sports Therapy of any changes that may be relevant to your treatment, including changes to your health, medication, injuries or contact information.
Information may also be reviewed with you during subsequent appointments where appropriate.
Depending on the circumstances, you may have the right to:
Ask what personal information is held about you
Request a copy of your personal information
Ask for inaccurate or incomplete information to be corrected
Request deletion of your information in certain circumstances
Ask for the use of your information to be restricted in certain circumstances
Object to certain uses of your personal information
Withdraw consent where processing relies upon consent
Some of these rights are subject to legal and regulatory exceptions and may not apply in every circumstance.
When you visit the S.O.S Sports Therapy website, certain technical information may be collected automatically by the website platform or services used to operate the website.
Cookies or similar technologies may also be used where necessary for the operation, security or functionality of the website.
Where required, information and choices regarding cookies will be provided through the website.
If you have questions about how your information is collected, stored or used, would like to exercise your data protection rights, or have a concern about your personal information, please contact S.O.S Sports Therapy using the contact details provided on this website.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
This Privacy Policy may be reviewed and updated periodically to reflect changes to S.O.S Sports Therapy services, record-keeping practices or applicable data protection requirements.
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